FAQ

What payment methods are accepted? 

We currently accept all major debit/credit cards (Mastercard, Visa, Discover, American Express, etc.) and Paypal. 

For the express checkout, we accept Apple Pay, Google Pay, and PayPal. 

Our customers from Belgium and the Netherlands can pay through Bancontact and iDeal as well!

How long will it take for my order to arrive? 

All orders are processed and shipped within 1-2 business days. After your order is confirmed, you should receive an order confirmation email (please check your spam & promotions folder). Once your order is shipped, you will receive a shipping confirmation email with the tracking number. Once shipped, orders usually arrive within 7-15 business days. If you have problems tracking your order, do not hesitate to contact us! We will be glad to help you out! 

*DELAYS ARE NOT COMMON BUT MAY OCCUR; THIS IS OUT OF IZULIGHTS CONTROL!*

 

I made a mistake with my order, and I want to change/add items! What do I do?  

In this case, please email us with your order number & the request to info@izulights.com. We can't change anything once the order is shipped. Our team is more than happy to help you out!

To which countries do you guys ship? 

We offer Free Worldwide Shipping, and we ship to the following countries: 

USA, UK, Canada, Singapore, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Australia, Mexico, Russia, Brazil, and New Zealand. 

Our central shipment processor for global orders is YunExpress, and we also ship to P.O boxes and U.S. military bases in addition to residential and business addresses. 

 

I entered the wrong shipping address! What do I do? 

If you entered the wrong shipping address, reply to the order confirmation email with the correct address or email us at info@izulights.com with your order number and the valid address. Please do this ASAP as some orders may get shipped the same day. 

After the order is shipped, we can't change the address. IZU Lights is not liable if the incorrect address is entered while checking out. 

Can I cancel my order? 

You're free to cancel your order! Please send us an email to info@izulights.com with your order number & request. Once shipped, we cannot cancel or refund your order. 

 

I received a damaged or defective light! What do I do? 

In this case, please email us at info@izulights.com with your order number and an analysis of the situation. We'll be more than glad to reship your item! 

 

How do I contact someone at IZU Lights? 

All inquiries can be sent via mail to info@izulights.com. We usually reply within 3 hours on business days and within 24 hours on weekends! If you have a question about your order, please make sure to include your order number.